Bank of Holland has been easy to deal with. Staff is knowledgeable and very pleasant from the bank president to the branch tellers. I recommend them whenver I can.
Staff is pretty rude over the phone.
This banking institution is absolutely unprofessional. The way that they handled my mortgage was very abnormal compared to other banks. I was approved for a mortgage, went through the whole process, only to be told a month into the process that they were not going to give me a loan based on the location of the home; their reasoning?? It was outside their "lending area". Well I can tell you that they should have had their "lending area" noted somewhere, which it is not, and they should have said something upfront, which they did not. On my application it was clearly stated the address of the home I was buying. They wasted my time, the sellers time and my Realtor's time. If you are looking to get a mortgage from this bank please be ready to do all of the legwork, that includes calling to check up on the loan officer (she never returned calls, and was heard laughing and carrying on in the background on one call). I am the kind of person who loves to patronize the smaller banking institutions to support the local economy - but PLEASE!!! Choose another bank, this bank does not deserve your patronage!
Bank Of Holland is a US Bank based in Elma Center, New York. Bank Of Holland is located at 2341 Bowen Rd, Elma, NY 14059, USA.
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